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Ivan S., B2B-Center: Interview

Ivan S., B2B-Center, Mobile Application Manager
Please provide a description of your company.
We run a B2B [business-to-business] e-Commerce site where we facilitate bidding on various products and services. Our site has everything from raw materials like paper and steel to business services. Sellers come to our site to auction their services, and buyers bid against each other to win the best deals. We have the largest market share of all similar sites.
What is your role and responsibilities?
I work in our IT [information technology] department as the mobile app manager.
What was your goal for working with Redmadrobot?
We wanted an app that would take our marketplace to the mobile world, on both Android and iOS platforms.
Please describe the scope of their work.
They borrowed heavily from our website when developing the back-end, but overall Redmadrobot was responsible for everything. The design was theirs, API [application program interface], and the iOS and Android development.
What was your process for selecting Redmadrobot with which to work?
The research was pretty simple at first. I talked to friends in the industry, and did research on Google. I made a short list of companies that interested us, and it was immediately clear that Redmadrobot was the best company on our list. We were very interested in working with them but, originally, we worried that we might not be able to afford it. When we met with them, however, they were very interested in our project, and we were able to come to an agreement quickly.
Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?
In total, the project was probably a little under $100,000.
What were the results of the project?
Relationship started in February 2014 and is ongoing.
Do you have any statistics or metrics to track improvement from the project?
The iOS app was launched on September 13th and we have 4,500 downloads. The app is only available to our customers, of which there are about 50,000. The percentage of customers who have downloaded our app is about what we expected. We haven’t released the Android version yet as it’s still being tested [January 2015].
Is there anything unique about them that really makes them stand out, compared to other companies?
Their design expertise is phenomenal, and it was one of the main reasons we chose them. We had to project a professional image for our company, and their design of the application really helped in that. They’re reliable. If they say they’ll do something in a given time frame, they always do it.
Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?
We had to manage our expectations when it comes to how long it takes to do something. I’m not sure we always take priority because of the projects they do for larger clients.
We ask you to rate Redmadrobot on a scale of one to five, with five being the top score. What would you give them out of five for the quality of their work?
For schedule, as in being on time and meeting deadlines?
For cost, as in value for your money and sticking with the original estimates?
For the overall score?
How likely are you to recommend Redmadrobot to a colleague, out of five?
Five. I do it already.