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My Beeline
Mobile assistant for clients of the largest Russian cell phone carrier provider

Client — international holding VEON Ltd. (headquartered in Amsterdam).

In Russia, the holding provides services under the brand Beeline. As of 2019, more than 60 million people are Beeline customers.

Mobile App for Beeline Clients
The app allows users to:
— manage their subscriptions;
— track & recharge their balance,
— switch between available packages,
— turn additional services on and off,
— control expenses for multiple contracts,
— find answers to frequently asked questions and more.

Achievements (in 12 months):
+ 76% audience growth for iOS-version,
+ 52% increase in installations,
+ 129% daily active audience,
+ 92% users resolve their issues with the app,
* 98% users are ready to recommend the app.

We has been working with Beeline for over 5 years and also developed Beeline TV app for the customers and mobile workplace for front-line Beeline employees.

of users have all their issues solved
of users open app at least once a week
of users are ready to recommend the app

"Our clients go to the mobile app"

The mobile app users have the highest ARPU among all the subscribers.

* according to the Beeline research, 2015